FAQs

Frequently Asked Questions

At Glow Rituals by SculpturGlow, we believe beauty is a ritual, one refined with clarity, care, and confidence.
Below, you’ll find answers to our most commonly asked questions.

 

PRODUCTS & FORMULAS

Are Glow Rituals products safe for sensitive skin?
Yes. Our curated formulations are selected for their balance of clinical performance and skin compatibility. If you have extremely sensitive skin, we recommend a patch test before beginning any new routine.

Are your products medical-grade?
Many of our products feature clinical-grade actives and are sourced from trusted, science-based manufacturers. Product pages include active ingredient details so you can shop with clarity and intention.

Are your sculpting tools safe for daily use?
Yes. When used as directed, our home sculpting devices are designed to support lymphatic flow, tone and rejuvenation. Always follow usage instructions included with your device.

ORDERS & PROCESSING

How long does it take to process an order?
Orders are typically processed within 1–3 business days.
We will notify you as soon as your order has shipped.

Can I make changes to my order after placing it?
If your order has not yet shipped, we can assist with edits.
Email us at support@glowritualsbysculpturglow.com as soon as possible.

SHIPPING

Where do you ship?
We currently ship within the United States. International shipping options will be added soon.

How long does shipping take?
Standard domestic shipping typically arrives within 3–7 business days, depending on location and carrier volume.

Do you offer free shipping?
Yes, we offer complimentary shipping on all orders.

RETURNS & EXCHANGES

What is your return policy?
We accept returns on unused skincare products and unopened sculpting devices within 14 days of delivery.

• Skincare products must be unopened and in original condition.
• Sculpting devices must be unused, with all components and packaging intact, and will be inspected upon return.
• Items that arrive defective will be replaced or exchanged at no cost.

To request a return, please email support@vitaluxegroup.com with your order number and photos (if applicable).

ACCOUNT & SUBSCRIPTIONS

Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account helps you track orders and save your rituals for next time.

SKINCARE RITUAL SUPPORT

Where should I start if I want to build a routine?
We’re here to help.
Send us a message with your skin goals, and we’ll offer a personalized ritual recommendation: support@vitaluxegroup.com

Can I get personalized product guidance?
Yes. We offer personalized suggestions based on your goals, skin type, and age brackets.

 

Still have questions?

Email us anytime, we’re here to support your glow:
support@vitaluxegroup.com